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Overview
E-filing and paying online is fast, safe, accurate, and provides electronic confirmation.
90% of taxpayers e-file their Massachusetts personal income tax return and receive their refund faster than if filed by paper.
Listed on this page are options you may have to e-file your personal income tax return — including:
Please note: DOR does not endorse or recommend any particular tax preparation software vendor.
By Phone
Tax Department: Contact Center hours are 9 a.m. – 4 p.m., Monday through Friday. (617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts)
Child Support Services: Child Support hours are 8:30 a.m. – 4:30 p.m., Monday through Friday. (617) 660-1234 or (800) 332-2733 (toll-free in Massachusetts)
Division of Local Services: For contact information, visit the DLS Staff Directory. To receive the latest news, sign up for DLS Alerts.
For a complete listing of DOR phone numbers, visit Who to call at DOR.
In Person
Tax
If you are unable to resolve your tax issue using the resources above, call (617) 887-6367 to request an in-person or virtual appointment.
Upon request, the virtual option may resolve some tax issues and eliminate the need to travel.
Since availability may be limited, we recommend that you use the references on this page before calling to request an appointment.
